Whether you’ve got a question about donating, our programmes or your sponsorship, you can send a message, email, or get in touch by phone. Below are some of the questions our supporters often ask.
Contact World Vision
We'd love to hear from you. Find out how to get in touch.
Frequently Asked Questions
-
If you'd like to update your contact or bank details, please call our Supporter Care Team on 01908 84 10 10.
-
When you give to World Vision, you can be sure your money gets to where it's needed most - and because of our community-focused solutions, for every child helped, 4 more benefit. Read more about how donations are spent.
-
If you'd like to cancel or change your regular donation to World Vision, please call our Supporter Care Team on 01908 84 10 10.
-
Login to your My Sponsorship account for top tips and guidelines on how to write to your sponsored child - wherever they are in the world. You can also send messages or photos online. Each year, we’ll send you a Christmas card and a birthday card, which you can write a message in and send to your child.
-
We work with communities for ten years or more, until they are equipped to stand on their own two feet. So when you sponsor a child, you’ll have several years to watch them grow, and see all the change in their community. Your sponsorship will usually last until your sponsored child reaches the age of 18 or leaves education. But it also depends on how long we’ve been working with that community. If you join us later on in the journey, your sponsorship might end sooner, once we’ve achieved what we set out to do there.
If the project where you are sponsoring comes to an end, or your child moves on for any reason, we’ll let you know and give you the opportunity to sponsor another child. This means you'll no longer be able to exchange letters or visit your old sponsored child.
-
If you are thinking about cancelling your sponsorship, please get in touch with us, as there may be other ways in which you can continue your support. The child you sponsor will continue to benefit from the changes in their community and we will do our best to find a new sponsor for them.
-
World Vision is currently running a fundraising campaign over the phone to existing supporters and people who have provided their details in response to one of our campaigns. You may have been called by our team or our partner agencies, Angel and Unity4, on:
01908 01593201908 841090
01908 841091
01908 841092
01908 841093
01908 841094
01908 841095
01908 841096
01908 841097
01908 841098
01908 841099
01908 539 250
01908 539 251
01908 539 252
01908 539 253
01733 964808
-
We use various methods of fundraising, such as immersive experiences at shopping centres and door-to-door fundraising.
These methods help us connect with the public by raising awareness of the vital work we do and helping us to find new supporters. Our representatives will be carrying out door-to-door fundraising across the UK.
We are currently active in the following areas in London:
- BR
- HA
- SM
- CR
- IG
- SW
- CR
- N
- TW
- DA
- NW
- UB
- E
- RM
- W5
- EN
- SE
Message, email, or give us a call
When you give to World Vision, we uphold promises to you set out in our Supporter Charter.
If we fall short of your expectations, you may wish to make a complaint.
For supporters
Email: supporter@worldvision.org.uk
Telephone: 01908 84 10 10
General enquiries
Email: info@worldvision.org.uk
Telephone: 01908 84 10 00
Our phone lines are open:
Monday: 10am-5pm
Tuesday - Thursday: 9am-5pm
Friday: 9am-4pm
Media enquiries
If you have a press enquiry, please contact our Media Team.
Our address (map):
World Vision UK
Opal Drive
Fox Milne
Milton Keynes
MK15 0ZR
We'll always respect your preferences and you can change the way you hear from us at any time, or opt-out from communications by contacting us. Simply call free phone 08000 858188 or email info@worldvision.org.uk. We'll always treat your data with the utmost respect in line with current Data Protection laws and commit to storing your personal information securely and will never sell or share your information with others.
How to make a complaint
Your experience of us and our work is very important to us. Without you, we wouldn’t be able to make a difference for vulnerable children around the world. If we've fallen short, please let us know. We take complaints extremely seriously, and always aim to learn from our supporter feedback.
You can send us a message, email us at complaints@worldvision.org.uk, phone us on the supporter number above, or write to us at our head office address in Milton Keynes.
If you are still unhappy, you can contact the Fundraising Regulator or Charity Commission who have an independent complaints procedure that seeks to resolve any problems between you and World Vision.
See our Complaints Policy for more information.
Whistleblowing
If you’d like to report any issue of a serious nature about the conduct of World Vision UK or its employees, such as dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions, please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers. Or, free phone 0800 032 8483.
See our Whistleblowing statement for more information.
